Terms & Conditions

Delivery Information

Orders placed Monday – Thursday before 10am will be dispatched same day for delivery the following day.
Orders placed Friday, Saturday and Sunday will be dispatched Monday for delivery on Tuesday.
Orders placed after 11am will be dispatched the following day for a next day delivery.

If you do not receive your order within 3 working days then please contact us on 01636 821232 or contact us via our enquiry form. Alternatively you can email us at [email protected]. We will endeavour to deal with the matter as promptly as possible.

Delivery Charges

Delivery charges are £6.50 per order.

This charge covers delivery to all UK mainland areas. Orders for Scottish highlands (Postcodes ZE, HS, KW, IV, AB, PH, PA) will incur additional charges. Please contact us to discuss and confirm the charge, this also applies to postcodes BT, IM, GY, and JE. Please contact us to confirm the delivery charge for these areas.

Returns Policy

Hall Farm will happily replace or refund a product if the customer is not 100% satisfied, if you wish to return a product, we ask that you contact us within 10 days of receiving your purchase, we will then happily exchange your items or refund your money.

This does not affect your statutory rights.

Hall Farm reserves the right to

Make price changes without prior notice
Change product quantities without prior notice
Delete product lines without prior notice
Change product content without prior notice


If for any reason you wish to cancel your order once we have despatched it we will happily give you a full refund but it will incur a small administration charge to cover the collection of the “no reason for cancellation” unwanted order.

Courier Information

We use the courier services of DHL and UPS. Each of these courier services should notify you by text or e-mail of delivery of your parcel. Both endeavour to deliver between 8:30am to 7pm to residential and by close of business to commercial, neither can specify a specific time. However, a signature is required in most cases.

Back Orders

If item(s) you have ordered are not in stock, we will happily backorder it for you, we will send you an e-mail to inform you and give you the option to cancel or keep on backorder.

Privacy Policy

As with most other websites of this nature, Hall Farm Wild Bird Supplies uses a feature of your Internet web browser called a “cookie” to help keep track of the contents of your shopping cart once you have selected an item. Cookies are small files that your web browser temporarily places on your computer to assist with your browsing and shopping experience. Hall Farm Wild Bird Supplies then uses this cookie to track your clicks as you use the Shopping cart system to add and remember product items as you browse the web site, or to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Hall Farm Wild Bird Supplies does not disclose any customer information to third parties.

Read our Privacy page for full details on what cookies we may be using and how they benefit you.

Credit Card Security

Orders taken via our website are not manually processed and we do not store any credit card information. The credit card details are processed immediately by the merchant software when the order is placed using AES-256 encryption. You can read more about how Stripe protect your security when you place an order here.

Vat Number – GB 126414003.


F.Tindall & Son

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